
Building Customer Support Foundations
2 days ago
This is an exciting opportunity to build the foundation for how we support customers.
About the Role- We are seeking a technical support professional with 2–5 years of experience in a B2B SaaS environment.
- The ideal candidate should be comfortable analyzing logs and databases using SQL, have experience with support tools like Intercom or Zendesk, and enjoy working closely with engineering teams.
You should also have excellent communication skills, be proactive, organized, and thrive in fast-paced startup environments. Experience troubleshooting API and integration issues is a bonus.
About YouWe are looking for someone who can provide first-line support to customers through chat, analyze issues, review logs, query databases, and escalate when needed.
You will run pre-release checks to stay current on new features and ensure product stability.
Additionally, you will create and maintain knowledge base articles, videos, and internal documentation.
As a Product Support Specialist, you will design workflows, tools, and best practices to shape how our company does support.
You will train Customer Success Managers on product features and common issues.
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