Insurance Customer Experience Specialist

5 days ago


Karachi, Sindh, Pakistan SPERTON - Where Great People Meet Full time
Claims and CX Leadership Opportunity

About the Job:

We are looking for an experienced professional to lead our claims and customer experience functions. As the Lead Claims and Customer Success Representative, you will be responsible for designing, monitoring, and improving customer journeys across all touchpoints.

Responsibilities:

  • Collaborate with various departments (Sales, Operations, QA) to ensure a consistent and high-quality customer experience.
  • Develop policies and procedures to streamline claims processing and reduce turnaround times.
  • Analyze claims data to identify trends, reduce risks, and improve efficiency.

Requirements:

  • Bachelor's or Master's degree in Business or a relevant field.
  • Proven experience in customer service, experience management, claims operations, or data analysis, preferably in the insurance or insurtech industry.

Preferred Qualifications:

  • Strong analytical skills with the ability to interpret data and drive strategic decisions.
  • Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) to analyze complex datasets.


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