
Customer Experience Associate
3 days ago
We are seeking a highly experienced Customer Experience Associate to serve as the liaison between our company and its current and potential clients.
Key Responsibilities
- Inbound Customer Support
- Handle incoming customer calls with professionalism and empathy.
- Listen to customer inquiries, concerns, and complaints attentively.
- Provide accurate information and assistance to resolve customer issues.
- Escalate complex or unresolved matters to appropriate teams or supervisors.
- Maintain a high level of customer satisfaction through effective communication.
- On-Screen Support
- Utilize computer systems and software to access customer accounts and relevant information.
- Assist customers with online transactions, account management, and technical issues.
- Troubleshoot and guide customers through web-based applications and services.
- Educate customers on using self-service tools and resources effectively.
- Data Entry and Documentation
- Accurately record customer interactions, issues, and resolutions in the CRM system.
- Maintain detailed and organized customer records for future reference.
- Generate reports on customer service metrics and performance as required.
- Product Knowledge
- Stay up-to-date with our company's products, services, and policies.
- Continuously expand your knowledge to better assist customers with their inquiries.
- Team Collaboration
- Collaborate with colleagues, supervisors, and other departments to resolve customer issues.
Requirements
- At least 1 year of Customer Service experience.
- Bachelor's Degree or A-Levels.
- Proficiency in MS Office.
- Excellent English Communication skills.
- Flexibility to work USA Shift Timings (any 9 hours between 5 pm to 4 am PST).
Benefits
- Competitive Salary
- Fuel Card and Company-provided transport
- Health Insurance (including OPD + IPD, Dental, and Parental Coverage)
- Paid Leaves and Provident Fund
- Professional Development Opportunities
- EOBI
- Flexible working hours (5 or 6 days/Week)
- In-house Gym
- Life Insurance
Working Hours
7.00PM - 4.00AM (PST)
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