Chief Customer Engagement Manager

2 days ago

Sahiwal, Punjab, Pakistan beBeecrm Full time $50,000 - $75,000
Customer Relationship Management Specialist

We are seeking a seasoned professional to manage and optimize our customer relationship management system using Microsoft Dynamics 365 CRM. The ideal candidate will have hands-on experience with workflows, customizations, dashboards, and reporting.

Key Responsibilities:

  • Configure and manage Microsoft Dynamics 365 CRM, including workflows, customizations, dashboards, and reporting.
  • Analyze business processes and recommend improvements using CRM automation, integration, and customization.
  • Provide technical support, troubleshooting, and training for CRM users.
  • Ensure data integrity, accuracy, and security by implementing best practices in CRM data governance.
  • Work with developers to enhance CRM functionality using PowerApps, Power Automate, and custom scripts.
  • Integrate Microsoft Dynamics 365 with other business applications such as ERP, marketing automation tools, and third-party APIs.
  • Generate insightful reports and dashboards to support business decision-making.
  • Ensure CRM configurations comply with data privacy and security regulations.

Requirements:

  • Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.
  • Hands-on experience with Microsoft Dynamics 365 CRM.
  • Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, ability to work independently and collaborate with cross-functional teams.

This is an exciting opportunity to leverage your expertise in Microsoft Dynamics 365 CRM to drive business growth and customer satisfaction.

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