
Verification and QA Professional
4 days ago
Role Description
We are seeking a Verification and QA Professional to join our team at Solutions-by-AI-Growth. As a key member of our team, you will be responsible for verifying customer interactions and ensuring compliance with telecom regulations.
Responsibilities:
- Verify customer interactions to ensure compliance with telecom regulations and company policies.
- Monitor agent performance and provide feedback on compliance issues.
- Maintain accurate records of verified calls and track compliance scores.
Preferred Skills and Qualifications
- Strong attention to detail and accuracy in verifying call information.
- Good listening, analytical, and problem-solving skills.
- Knowledge of compliance regulations in the telecom sector (e.g., data privacy, script adherence).
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