ServiceNow Platform Innovators

3 days ago


Lahore, Punjab, Pakistan Virtelligence Full time
About the Job Description

Virtelligence is seeking a highly experienced Senior ServiceNow Developer and Analyst to join our team. The successful candidate will have a strong background in ServiceNow platform administration, development, and implementation, as well as excellent analytical, problem-solving, and communication skills.

Key Responsibilities:

  • Design, develop, and implement ServiceNow solutions that meet the needs of our clients.
  • Collaborate with stakeholders to gather business requirements and translate them into technical solutions.
  • Work closely with cross-functional teams to deliver high-quality results.
  • Establish coding standards, governance models, and best practices to ensure system integrity and compliance.
  • Monitor and enhance the performance, compliance, and security posture of ServiceNow applications.
  • Develop work instructions, technical documentation, and knowledge base articles to support internal teams.
  • Escalate complex platform issues and work directly with ServiceNow, Inc. for resolution.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 10+ years of IT experience, with at least 5-7 years of hands-on ServiceNow platform administration, development, and implementation.
  • Proven ServiceNow Development and implementation expertise, particularly in HRSD, SAMPro, HAMPro, ITSM, ITOM, and CMDB.
  • Strong integration experience with Workday, Dynamics 365, Active Directory, Jira, Salesforce, and cloud platforms (Azure, AWS).
  • Deep understanding of ITIL processes, asset management lifecycle, and regulatory compliance in Health Sciences and Biosciences industries (e.g., HITRUST, 21 CFR Part 11).
  • Strong analytical, problem-solving, and communication skills.
  • Ability to lead cross-functional teams, mentor developers, and drive platform innovation.
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist
  • ITIL v3 or ITIL 4 Foundation Certification


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