Top Customer Service Representative

2 days ago

Lahore, Punjab, Pakistan beBeeSupport Full time 600,000 - 1,200,000
Customer Support Specialist

We are seeking a highly motivated and people-oriented Customer Support Specialist to join our team in Lahore, Pakistan.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and wants to be part of a rapidly growing tech company.

Key Responsibilities:
  • Handle multiple conversations with customers via chats, calls, or emails and respond to their inquiries in a timely and professional manner.
  • Maintain a professional and courteous demeanor during interactions with customers to ensure high-quality service and customer satisfaction.
  • Resolve customer issues effectively by escalating complex cases to higher-level support when necessary.
  • Document customer interactions and update customer records to ensure accurate information.
  • Follow up on unresolved issues to ensure satisfactory resolution.
  • Collaborate with team members and other departments to ensure consistent and high-quality customer service.
Required Skills and Qualifications:
  • Digital literacy skills.
  • Data entry and writing skills.
  • Proficiency in Google products, including Google Sheets and Google Docs.
  • Product knowledge of E-Hailing, Products, and Services, as well as Travel Couriers.
  • Excellent verbal and written communication skills.
  • Typing skills of at least 100 words per minute.
  • Experience in using Customer Service CRM systems, such as SalesForce, Zendesk, or Zoho.

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