Financial Operations Coordinator
20 hours ago
- Collaborate with team members to prepare and process client invoices, ensuring data accuracy and timely coordination for efficient billing operations.
- Provide a warm welcome to clients, address their inquiries, and provide accurate information while ensuring a positive first impression and smooth experience.
- Update the billing system with payment information and other relevant financial data.
- Ensure strict client confidentiality policies are upheld to protect sensitive information.
- Verify client information and collaborate with front office personnel to ensure accurate billing details.
- Manage billing disputes by investigating issues, communicating with clients, and working towards timely resolutions.
- Contribute to the development and implementation of billing policies and procedures to enhance operational efficiency.
- Analyze billing data and trends to identify areas for improvement and recommend strategies to optimize billing processes.
- Offer training and support to junior staff or new hires on billing procedures and software usage.
- Collaborate with IT to troubleshoot billing software issues and participate in system upgrades or migrations.
- Support internal audits by preparing necessary documentation and responding to inquiries related to billing practices.
- Monitor and report on key performance metrics related to billing accuracy and efficiency, contributing to continuous improvement initiatives.
- Hold a degree in MBA finance or M.Com with at least 3 years of related work experience.
- Be proficient in the use of MS Office.
- Exhibit excellent communication and interpersonal skills.
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