Ecommerce Strategy Director

7 days ago


Faisalabad City Tehsil, Pakistan TriVA Global Full time
About TriVA Global: We are at the forefront of revolutionising how businesses access top talent by offering specialised virtual assistant pods. Our innovative pod model consists of three highly skilled virtual assistants working together to provide businesses with tailored support in areas such as marketing, e-commerce, brand growth, lead generation, and more.

We work with clients across multiple industries, helping them streamline operations, grow their online presence, and scale their businesses efficiently.

Job Description:

We are looking for an experienced and dynamic Head of E-Commerce to join our team, responsible for setting the strategy, overseeing the execution, and ensuring the success of our e-commerce clients online sales efforts, both on websites and marketplace platforms.

  1. Ecommerce Strategy Development:
  • Lead the development and execution of our e-commerce strategies for clients, aligned with their business objectives.
  • Define clear e-commerce goals for client growth, focusing on increasing sales, improving user experience, and expanding market presence.
Website and Marketplace Sales Oversight:
  • Provide strategic direction for clients' e-commerce websites, marketplaces (e.g., Amazon, eBay), and other sales platforms.
  • Drive e-commerce sales by optimising product listings, enhancing SEO, managing pricing strategies, and ensuring a smooth customer journey.
  • Maximise revenue growth by identifying new marketplace opportunities and expanding product ranges.
Team Management and Collaboration:
  • Lead and guide the team of virtual assistants assigned to e-commerce clients, ensuring they work collaboratively to meet the clients' goals.
  • Work closely with other departments (marketing, creative services, and operations) to ensure the successful delivery of e-commerce solutions.
Market and Competitor Analysis:
  • Monitor and analyse competitors' online strategies, emerging trends, and digital marketing techniques in the e-commerce sector.
  • Provide insights and recommendations on product performance, customer behaviour, and market trends to inform future strategies.
Client Relationship and Satisfaction:
  • Build and maintain strong relationships with our e-commerce clients, providing consistent updates on project status, performance metrics, and recommendations for improvement.
  • Ensure the clients are fully satisfied with the strategic approach, meeting their KPIs and business objectives.
Performance Monitoring and Reporting:
  • Define key performance indicators (KPIs) for e-commerce clients and consistently track performance to ensure goals are met or exceeded.
  • Analyse and report on e-commerce performance, focusing on key metrics such as sales growth, customer acquisition, conversion rates, and ROI.
  • Present findings to clients and make data-driven decisions to enhance sales performance.
Innovation and Continuous Improvement:
  • Stay ahead of the curve on e-commerce trends, tools, and technologies, and continuously optimise our e-commerce strategies to meet client needs.
  • Drive innovation by recommending new strategies, testing new ideas, and ensuring continuous improvement in e-commerce offerings.
Budget Management:
  • Manage resources allocated to e-commerce campaigns and initiatives, ensuring that resources are used efficiently to meet client goals.
Training and Development:
  • Lead training sessions for our e-commerce team to ensure everyone is up to date with the latest e-commerce tools, trends, and strategies.
  • Foster an environment of continuous learning, helping the team expand their expertise and drive better results for clients.
What We Offer:
  • A competitive salary with performance-based incentives.
  • Accommodation for out-stationed employees.
  • Three meals per day.
  • Opportunities to grow within a dynamic, fast-paced environment.
  • A supportive and innovative team culture.
  • The chance to make a significant impact by shaping the e-commerce strategy for multiple businesses.

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