English Language Call Center Representative

23 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Summary

We are seeking a skilled English Language Call Center Representative to join our team. The successful candidate will be responsible for handling customer inquiries and providing support via phone, while maintaining a high level of professionalism and expertise.

Key Responsibilities:

  • Manage/handle the incoming and outgoing calls professionally
  • Identify and assess customers' needs to achieve satisfaction
  • Give follow-up calls to customers at a specified date and time
  • Stay up-to-date on product and service knowledge
  • Follow communication procedures, guidelines, and policies
  • Manage a large number of inbound and outbound calls
  • Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes

Requirements & Skills:

  • Excellent written and verbal communication skills, particularly in English
  • Strong problem-solving and troubleshooting abilities
  • Ability to remain calm and professional under pressure
  • Strong attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Comfortable with technology and ability to quickly learn new systems
  • Ability to adapt to changing situations and priorities
Location

This role is based in a remote location, allowing you to work from the comfort of your own home.



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