Senior Operations Technology Specialist

1 day ago

Sahiwal, Punjab, Pakistan beBeeSpecialist Full time $120,000 - $150,000
Job Opportunity

Motive empowers teams with innovative tools to enhance work efficiency and productivity.

The Motive platform provides complete visibility and control, reducing manual workloads by automating tasks and processes.

About the Role

You will oversee systems powering our Global Post-Sales Organization, including Amazon Connect, Salesforce, Slack, and others.

Design solutions for efficient tool configuration, prioritizing customer and agent experience.

Responsibilities:
  • Analyze business needs and design processes for tool configuration.
  • Evaluate and select technology tools used by post-sales teams.
  • Support management in achieving technology goals.
  • Manage tool/system access and configuration requests.
  • Triage day-to-day issues for internal and external tools.
  • Partner with IT and engineering to implement and troubleshoot new processes and workflows.
Requirements:
  • Minimum 3 years of experience in technology operations or contact center operations.
  • Deep understanding of Salesforce and its ecosystem, including third-party products.
  • Strong project management and process improvement skills.
  • Effective communication and teamwork skills.
  • Proven experience implementing and improving customer support systems.
Benefits

As a Senior Operations Technology Specialist, you will have opportunities to grow your career in a dynamic environment. You will be part of a team that is passionate about empowering teams with innovative solutions.

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