Customer Experience Improvement Specialist

11 hours ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

Job Title: Customer Experience Improvement Specialist

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Job Summary: We are seeking a highly skilled and experienced professional to join our team as a Customer Experience Improvement Specialist. In this role, you will work closely with the customer experience team to identify areas for improvement and develop strategies to enhance customer satisfaction.

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  • You will collaborate with franchise staff to understand their dynamics and develop a roadmap for franchise team development and system improvements.
  • You will handle various customer service issues at franchises and support franchise staff in timely resolution of customer queries.
  • You will arrange training sessions for franchise staff to ensure service excellence.

Key Responsibilities:

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  • Improve customer journey at franchises by simplifying and streamlining processes.
  • Manage franchise and customer channels by motivating and counseling stakeholders.
  • Audit customer experience management at franchises to identify areas for improvement.

Requirements:

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  • An experienced professional with a background in managing customer concerns and resolutions.
  • Proven track record in coordinating end-to-end customer query resolution.
  • Knowledge of telecom products and hands-on experience with customer management systems.
  • An analytical thinker capable of identifying areas for customer experience improvement.

Benefits:

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We offer a dynamic and inclusive work environment that fosters innovation, collaboration, and customer obsession. Join us and be part of a team that is committed to serving over 70 million customers and empowering more in a digital economy.



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