
Customer Experience Specialist
1 day ago
Job Description:
">We are seeking an experienced Business Analyst to join our team. As a Business Analyst, you will be responsible for analyzing, capturing, and prioritizing requirements for our customers' new customer experience initiatives.
">Key Skills:
">- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
- Experience in requirements management and/or process modeling
- Knowledge of multiple development methodologies
- Excellent written and verbal skills in English
Responsibilities:
">- Gather project requirements in close collaboration with clients
- Run workshops to define customers' business requirements
- Write functional requirements using use case specifications or user stories
- Perform business process gap analysis and manage requirement changes
- Act as 'product owner' for the project to guide the team in making the right choices to maximize project and customer success
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