Restaurant Operations Specialist

6 days ago

Sukkur, Sindh, Pakistan beBeeOperations Full time $53,160 - $81,180
About the Role

US restaurant owners face numerous operational challenges, from managing multiple software systems to navigating complex tools.

This can lead to increased workload and additional costs as owners must manage various tools and dashboards.

The customer support team will work during night hours to address customer queries/complaints and escalate to relevant internal teams.

This approach aims to decrease turnaround time and enhance user experience.

Responsibilities
  • Interfacing between the restaurant and internal teams to ensure customer queries are addressed promptly and resolved.
  • Documenting issues with a thorough understanding of causes and implications.
  • Interacting with customers to investigate critical issues where relevant.
  • Utilizing a platform to assist the restaurant in time-sensitive operational tasks.
Qualifications and fit

We're looking for individuals with a culture centered around agility, a hunger to learn, and a desire to teach others.

Key soft skills for success include:

  • Solid command of formal, conversational, and colloquial English.
  • People skills to establish and manage relationships with restaurant owners.
  • Emotional intelligence.
  • Knowledge of US cultural sensitivities.

Candidates with prior experience or knowledge of marketing may be given preference.

Required experience level: 1-2 years of professional experience.

Why Join?

Our mission is to revolutionize the US restaurant industry by providing a comprehensive solution that helps owners manage their business.

Our platform combines AI technology with strong customer support to help owners increase revenue, reduce costs, and improve profit margins.

Together, we aim to provide an all-in-one app for front-of-house operations and back-of-house management.

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