System Support Specialist

21 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
System Support Specialist

We are seeking a skilled System Support Specialist to provide exceptional support to our customers.

Key Responsibilities:
  • Document all customer inquiries and resolve issues in a timely manner.
  • Diagnose problems and coordinate with responsible parties to ensure accurate and timely resolutions.
  • Consult with outside departments and vendors when necessary to resolve complex issues.
  • Monitor and follow up with customers daily on open logs to ensure satisfaction.
  • Evaluate unresolved issues and escalate them to management for further action.
  • Maintain current knowledge of supported systems.
Additional Duties:
  • Assist in server and network support projects as needed.
  • Provide excellent customer service skills, including professionalism, courtesy, and patience.
Requirements:

A minimum of four years of experience in an Information Technology Service Desk role is required.

The ideal candidate must be able to explain technical issues to diverse audiences.

The successful candidate will possess strong problem-solving skills and the ability to work independently.

Job Details

Job Type: Full-time

Experience: At least 4 years

Skill Requirements: Problem-solving skills, Customer service, IT Service Desk

Working Conditions: Collaborative environment, Opportunity to grow professionally



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