Taxi Call Centre Agent

19 hours ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Title: Taxi Call Centre Agent

We are looking for full-time and part-time Taxi Call Centre Agents who can work on our given rota. The successful candidate will be responsible for dealing with customer inquiries, providing quotations, and allocating bookings to drivers.

Your key responsibilities will include:

  • Dealing with customer inquiries in a professional and courteous manner
  • Providing quotations to customers and sending emails
  • Maintaining a high level of professional customer service at all times
  • Allocating bookings to drivers within time frames and driver locality
  • Monitoring drivers at all times and dispatching work to them accordingly
  • Correcting and helping current dispatchers if you see they are making a mistake
  • Working with our team of dedicated and professional dispatchers
  • Maintaining a professional telephone manner
  • Ability to deal with different levels of people
  • Ability to plan ahead and work under pressure
  • Ability to dispatch properly and not to lose focus during busy times

You must have excellent English communication and typing skills as well as basic computer skills. You should also have a professional telephone manner and ability to deal with different levels of people.

The salary for this position is 50,000 PKR per month for an 8 hour shift, 60,000 PKR per month for a 10 hour shift, and 70,000 PKR per month for a 12 hour shift. You will also receive a daily and monthly increment bonus scheme which allows you to earn between 1,000 PKR - 2,000 PKR daily and between 12,250 PKR - 24,000 PKR monthly respectively.

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