
Care Specialist
11 hours ago
We are looking for an experienced Care Specialist to join our team, someone who is passionate about delivering world-class customer care and support.
In this role, you will be responsible for handling customer inquiries, resolving issues, and providing unparalleled service to our clients.
Main Responsibilities:
- Customer Interaction: Develop and maintain strong relationships with customers, responding to their queries and concerns.
- Ticket Resolution: Efficiently resolve customer issues, working closely with internal teams to ensure timely resolution.
- Process Improvement: Identify areas for improvement and implement changes to enhance customer satisfaction.
- Knowledge Sharing: Share best practices and knowledge with colleagues to drive continuous improvement.
Requirements:
- Academic Qualification: A minimum of a graduate degree from a reputable institution.
- Language Abilities: Fluency in English and Urdu languages, with a neutral accent.
- Professional Experience: At least 6 months to 1 year of experience in customer-facing roles.
- Compensation and Benefits: Competitive salary and performance-based incentives.
- Work-Life Balance: Ability to adapt to rotational shifts and potential option to work from home after 6 months of successful performance.
As a Care Specialist, you will be a vital member of our team, driving customer satisfaction and loyalty through your exceptional service delivery.
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