Performance Monitoring Specialist

1 week ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Operations Manager - Call Center

The Operations Manager - Call Center is responsible for overseeing the day-to-day activities of the call center team. This includes managing staff, monitoring performance, and identifying opportunities for improvement. The goal is to provide exceptional customer service while meeting performance targets.

Main Responsibilities:

  1. Staff Management: Supervise and manage a team of call center representatives, ensuring they have the necessary resources and support to perform their duties effectively.
  2. Performance Monitoring: Regularly monitor and evaluate team performance, identifying areas for improvement and developing strategies to address them.
  3. Quality Control: Establish and maintain quality control processes to ensure consistent and high-quality service delivery.
  4. Customer Service: Work closely with the team to ensure that customers receive exceptional service, resolving any issues or concerns in a timely manner.
  5. Reporting and Analysis: Generate and analyze reports to assess team performance and identify areas for improvement, making data-driven decisions to optimize processes and achieve performance targets.


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