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Microsoft Dynamics 365 Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

We are looking for an experienced CRM Professional to manage and optimize our customer relationship management system using Microsoft Dynamics 365.

Key Tasks
  • Manage CRM Platform: Configure and maintain the Microsoft Dynamics 365 platform, including workflows, customizations, and reporting.
  • Optimize Business Processes: Analyze and improve sales, marketing, and customer service processes using CRM automation, integration, and customization.
  • Support Users: Provide technical assistance, troubleshooting, and training to CRM users.
  • Maintain Data Quality: Implement best practices in CRM data governance to ensure accuracy and security.
  • Collaborate with IT: Work with developers to enhance CRM functionality using PowerApps, Power Automate, and custom scripts.
  • Integrate Systems: Integrate Microsoft Dynamics 365 with other business applications.
  • Generate Insights: Create reports and dashboards to support business decision-making.
  • Ensure Compliance: Verify that CRM configurations meet data privacy and security regulations.