Cloud Identity Governance and Compliance Strategist

At CloudPSO, we're seeking a seasoned Senior Product Manager to spearhead the development, enhancement, and delivery of our identity governance and compliance platform. This pivotal role will involve harmonizing cross-functional teams to streamline product operations, define clear responsibilities, and drive a comprehensive product strategy.

Key Responsibilities:

• Product Strategy and Roadmap
  • Develop, maintain, and execute a detailed product roadmap that aligns with CloudPSO's strategic objectives and customer requirements.
  • Collaborate closely with executive leadership to establish and communicate a clear product vision, minimizing ad hoc changes and keeping development on track.
• Customer and Stakeholder Collaboration
  • Serve as the primary point of contact for key stakeholders, engaging in customer and partner calls to gather insights, answer questions, and provide strategic support.
  • Represent CloudPSO on partner communication platforms to foster positive relationships and facilitate engagement.
• Role Definition and Team Management
  • Work with internal and external stakeholders to clearly demarcate roles and responsibilities, ensuring smooth operations and reducing cross-functional ambiguity.
  • Support client-side operational needs by acting as a liaison for feedback, questions, and task allocation across teams.
• Security and Compliance Management
  • Oversee security initiatives to protect product infrastructure, coordinating quarterly penetration tests and ensuring timely responses to vulnerabilities.
  • Collaborate with the compliance team on SOC certification needs, including coordinating documentation and responses for vendor security assessments.
• Project and Process Management
  • Lead project management cycles for development teams, defining clear timelines and ETAs to ensure timely product delivery.
  • Regularly assess and optimize internal processes to increase efficiency, establish best practices, and maintain consistency across development phases.
• Documentation and Customer Support
  • Oversee the creation and maintenance of key documentation such as Service Level Agreements (SLAs), support documents, and customer-facing responses.
  • Collaborate with the team to support customer support initiatives, including managing tickets, responding to inquiries, and addressing early-hour support needs.
• Vendor and Partner Relations
  • Work with external partners to support CloudPSO's market expansion efforts, including onboarding new partners and facilitating partner interactions.
  • Actively manage relationships with vendors and customers to gather requirements, translate them into actionable plans, and communicate effectively with development teams.

Qualifications:

• Experience: Minimum 7-10 years in product management, preferably within the identity governance, compliance, or SaaS industries. Familiarity with enterprise-level applications and regulatory compliance is essential.
• Technical Expertise: Background in security compliance, ideally within SOC or similar frameworks. Experience in managing infrastructure-level vulnerabilities and security best practices.
• Project Management: Proficiency with project management tools (such as Jira) and the ability to manage complex timelines and multi-phase projects.
• Skills:
  • Strong strategic thinking and ability to manage both high-level and detailed product considerations.
  • Exceptional communication skills with the ability to engage both technical and non-technical stakeholders.
  • Demonstrated leadership in coordinating across departments, solving cross-functional challenges, and driving consistent results.
  • Customer-centric focus with an understanding of customer needs in enterprise applications.
• Education: Bachelors degree in Business, Computer Science, or a related field. Advanced degrees (e.g., MBA) are a plus.

Attributes:

• Proactive Problem Solver: Able to anticipate needs, address challenges early, and provide sound solutions.
• Collaborative Leader: Skilled in fostering positive relationships with both internal teams and external partners.
• Detail-Oriented: Meticulous in documentation, planning, and communication, ensuring accuracy and consistency.
• Adaptable and Resilient: Capable of handling changing priorities and complex demands, staying focused on achieving long-term goals.