Customer Service Ambassador

1 day ago


Quetta City Tehsil, Pakistan beBeeSupport Full time 7,500,000 - 9,000,000
Job Description:

Cultivate a diverse and inclusive team as a Support Technician.

  • Diagnose customer needs through effective verbal communication.
  • Engage in customer success and advocacy to ensure satisfaction.
  • Monitor, prioritize, and respond to support requests as a subject matter expert.
  • Communicate clearly with customers via phone, email, and chat.
  • Manage customer escalations according to SLAs.
  • Maintain high customer engagement and satisfaction.
  • Adapt to new product enhancements for training resources.
Requirements:
  • Experience in B2B support and client management.
  • Clear and concise communication skills, native English accent required.
  • Excellent judgment skills to evaluate situations and provide solutions.
  • Ability to work shifts covering various time zones.
  • Ability to work under pressure in a cross-functional environment.
  • Build rapport and trust with clients.
  • Attention to detail and a passionate approach.
  • Collaborative team player.
  • Effective prioritization, multitasking, and time management skills.
  • Positive attitude and can-do outlook.
  • Technical proficiency in hardware and software applications.

Ensure an inclusive environment for all employees.



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