Analytical Improvement Manager

5 days ago


Lahore, Punjab, Pakistan SolutionInn Full time
Job Description

SolutionInn seeks an analytical expert to enhance our student homework assistance platform, utilizing data-driven insights to improve customer retention and engagement.

This role involves working with cross-functional teams to develop innovative features, focusing on user experience and business growth.

Key Responsibilities:
  • Analyze customer behavior to identify reasons for platform abandonment, membership cancellations, or disengagement, providing actionable insights for improvement.
  • Collaborate with product managers and cross-functional teams to prioritize feature development based on market trends, student demands, and business objectives.
  • Integrate AI technologies to enhance user experience, personalize interactions, and optimize processes, driving business growth and retention.
  • Develop customer retention strategies to reduce churn and improve user engagement, including targeted campaigns and personalized offers.
  • Initiate outreach to gather feedback from canceled members or customers who abandoned their cart, offering solutions to resolve issues and retain them.
  • Monitor platform performance, analyze feedback, and optimize features based on usability testing and performance metrics.
  • Conduct surveys, interviews, and feedback sessions to uncover pain points and identify opportunities to enhance both the product and the customer experience.
  • Provide actionable insights from customer data and feedback, collaborating with marketing and sales teams to improve the overall user journey.
  • Lead efforts to implement data-driven strategies that align product features with user needs and differentiate SolutionInn from competitors.
Required Skills and Qualifications:
  • Bachelor's degree in a quantitative field, Business Administration, Marketing, or Communication (a CS degree is preferred).
Desirable Skills:
  • Strong analytical and problem-solving skills, with the ability to interpret data and identify trends in both product performance and customer behavior.
  • Proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI.
  • Experience in customer-centric roles, with a focus on solving problems and optimizing retention strategies.
  • Ability to collaborate with cross-functional teams, including product, marketing, and support.
  • Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.
  • Experience in web analytics tools such as Google Analytics or Mixpanel.

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