E-commerce Operations Supervisor

2 weeks ago

Lahore, Punjab, Pakistan Full Circle Agency Full time

About the Role:

We are seeking a detail-oriented E-commerce Process Supervisor to oversee and monitor our internal workflows and client communication standards. This mid-level role will ensure our established processes are followed, clients receive timely responses, and any operational gaps are addressed.

Key Responsibilities:

  • Task Monitoring: Track and verify the timely completion of tasks across various teams to maintain consistent productivity.
  • Client Communication Oversight: Ensure clients receive prompt and professional responses, aligning with agency communication standards.
  • Process Adherence: Supervise and ensure compliance with established workflows and protocols across the team.
  • Quality Control: Conduct regular checks on process adherence and task execution to identify any potential issues or bottlenecks.
  • Proactive Issue Identification: Identify workflow disruptions or inefficiencies, and report these findings to department leads to address any operational gaps.

Requirements:

  • Experience Level: Mid-level role; prior experience in a supervisory or operations role is helpful but not required.
  • Detail-Oriented and Proactive: Ability to monitor tasks, identify potential issues, and report actionable insights.
  • Strong Communication Skills: Excellent written and verbal English proficiency for clear internal and client communications.
  • Tech-Savvy: Comfortable with task management tools (e.g., Airtable, ClickUp, Asana) and adaptable to new technology platforms.

Position Details:

  • This role is office-based in Lahore.
  • Candidates must have their own laptop or work machine.
  • Work hours are from 6 PM to 3 AM (Pakistani Time).

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