IT Service Management Specialist

5 days ago


Lahore, Punjab, Pakistan Jazz Full time

As a critical managerial role at Jazz, the Manager NOC Automation Support is responsible for driving automation initiatives to meet the rapidly evolving business needs of the organization.

Key Responsibilities:
  • Manage and maintain EMS platforms to ensure high availability, fault tolerance, operational continuity, and efficient performance.
  • Ensure the sustainability of operations from a functional, technical, and people perspective by implementing robust processes and maintaining a future-ready team.
  • Provide inspirational leadership to the team by fostering professional development, creating shadow roles, ensuring skill-building opportunities, and supporting the general well-being of team members.

The successful candidate will have a proven track record of leading and inspiring teams, with a focus on fostering collaboration and developing talent.

Requirements

Skills Required:
  • Proven hands-on experience in managing cloud-based and on-premises ITSM and digital workflow platforms such as ServiceNow and Atlassian.
  • Exceptional conflict resolution and analytical problem-solving skills to address complex challenges effectively.
  • Strong grasp of ITIL processes, frameworks, and related industry standards to ensure alignment with best practices.
  • Ability to work under pressure.


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