
Customer Support Ambassador
12 hours ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Ambassador.
The successful candidate will be responsible for providing exceptional support to our customers, resolving their queries in a timely and professional manner, and ensuring that they have a positive experience with our organization.
- Main Responsibilities:
- Manage a large volume of incoming calls and chats from customers, identifying and addressing their needs to achieve satisfaction.
- Build sustainable relationships with customers through open and interactive communication, demonstrating availability and a good attitude to receive customer frustration and change bad customer perceptions of service.
- Provide accurate, valid, and complete information by using the right methods/tools, meeting personal/customer service team targets and call/chat handling quotas.
- Follow communication procedures, guidelines, and policies, prioritizing the customer's advocate role and giving priority to escalations to ensure high efficiency and resolution.
- Requirements:
- Strong phone contact handling skills and active listening, with good leadership skills to guide junior team members.
- Familiarity with industry practices and professional standards, excellent English language skills (written, oral, and presentation).
- Able to use computers software efficiently, including MS Office [Word, Excel, PowerPoint], and work in rotational shifts.
Seniority Level: Entry-level
Employment Type: Full-time
Job Function: Other
Industries: Software Development
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