Sales and Service Supervisor

3 days ago


Lahore, Punjab, Pakistan Suzuki Cantt Motors Full time
Job Specification

The qualified candidate must:

  • Be a Sales Person at heart.
  • Have a motivated and fast-paced personality with a strong work ethic.
  • Possess automotive experience (parts sales, parts managers, estimators, adjusters, service writers).
  • Have computer skills.
  • Exhibit excellent organizational skills.
  • Have excellent phone manners and the ability to multitask and make good decisions.
  • Pass background screening.
  • Have the ability to manage staff.

Responsibilities:

  1. Manage the automotive parts inventory to ensure it is balanced and consistent with the requirements of the service department, commercial, and wholesale accounts.
  2. Establish individual parts inventory levels and balance them for maximum turnover.
  3. Monitor and adjust inventory to minimize obsolescence.
  4. Ensure that all returned or warranty parts are properly tagged for full credit recovery from the factory.
  5. Assist in supervising stock order procedures.
  6. Ensure technicians are adequately supplied with all parts and materials as needed.
  7. Oversee purchasing of supplies and materials for the Service Department.
  8. Conform to policy on the special ordering of parts.
  9. Analyze sales, expenses, and inventory monthly to maintain profit goals.
  10. Administer a new aggressive wholesale and retail parts program to produce profit.
  11. Ensure high-quality service for both outside and internal dealership customers.
  12. Work with Operations and Service Managers to ensure timely turnaround of parts needed for internal jobs.
  13. Assist in analyzing departmental operations and storage layout for maximum effectiveness.
  14. Provide technical assistance to employees and customers.
  15. Coordinate prompt, efficient, and timely flow of paperwork.
  16. Direct shipping and receiving efforts to ensure timely processing.
  17. Assist in developing sales promotions and seeking out new parts business.
  18. Enforce and monitor guidelines for working with customers to ensure maximum satisfaction.
  19. Handle customer complaints immediately according to company guidelines and forward concerns to the Vice President.
  20. Ensure all dealership purchases are properly accounted for before payment is made.
  21. Maintain a professional appearance.
  22. Accept other responsibilities as requested by the dealer principal.


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