Customer Service Expert

1 day ago


Lahore, Punjab, Pakistan IRG Global Full time
Job Description

We are seeking a friendly and empathetic Customer Service Representative to handle incoming calls from customers, address inquiries, resolve issues and provide exceptional service to ensure customer satisfaction.

  • Answer inbound calls from customers in a professional and courteous manner.
  • Listen actively to customers' concerns, inquiries and feedback.
  • Provide accurate and timely information about products, services, policies and procedures.
  • Resolve customer issues, complaints and escalations effectively and efficiently.
  • Identify and escalate complex or unresolved issues to appropriate departments or supervisors.
  • Update customer information and interactions accurately in the CRM system.
  • Follow up with customers to ensure resolution and satisfaction.
  • Promote products and services to meet sales and upsell targets, if applicable.
  • Adhere to company policies, procedures and quality standards.
  • Stay updated on product knowledge, promotions and industry trends through ongoing training and development.


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