
Sales Support Specialist
8 hours ago
We are looking for a skilled Senior Customer Support Specialist to provide solutions to our U.S.-based client's customers via call interactions.
Key Responsibilities:
- Deliver outstanding customer experiences by meeting performance objectives and adhering to core values.
- Support customers with their purchases made through the e-commerce website.
- Show genuine interest in each customer by using courteous, attentive, and friendly communication styles.
- Offer alternative products/items that are not available on the e-commerce website.
- Follow established processes and procedures when resolving customer inquiries.
- Stay informed about system updates, process changes, and future enhancements.
- Effectively manage customer objections and concerns.
What We Value:
We look for individuals with strong communication skills, empathy, and a passion for delivering exceptional customer experiences. Our team culture promotes growth, appreciation, and recognition of hard work and dedication.
Why Work with Us?
We believe in creating a positive and inclusive work environment where everyone can thrive. Our commitment to excellence drives us to hire talented individuals who share our vision and values.
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