Service Quality Director

2 days ago


Lahore, Punjab, Pakistan HRSG Outsourcing (Pvt.) Ltd Full time
Job Responsibilities
  • Manage a team of customer support representatives, ensuring they provide top-notch service to clients.
  • Oversee the entire customer service process, from initial contact to resolution.
  • Responsible for resolving customer complaints in a timely and professional manner.
  • Create and implement policies and procedures to improve service quality.
  • Plan and conduct training sessions to standardize service delivery.
  • Select and hire new staff members who align with the company's values.
  • Maintain high-quality standards by monitoring individual representative performance and team productivity.
  • Conduct regular quality assurance surveys with customers to gather feedback and enhance service delivery.
  • Possess extensive product knowledge to effectively address customer inquiries.


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