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Service Delivery Director
3 days ago
We are seeking a dedicated Service Delivery Director to join our team at GharPar Company. The successful candidate will be responsible for conducting monthly meetings with technicians reviewing protocols and ensuring interest of the technicians are protected.
Main Responsibilities:
- Support the COO in the day-to-day management of Operations in Lahore
- Responsible for ensuring service quality control among active beauticians
- Monthly Target Planning and Monitoring
- Conducting monthly meetings with technicians reviewing protocols
- Ensuring interest of the technicians are protected
- Creating monthly performance reports
- Conducting grooming classes once a week
- Liaising with legal and HR to ensure due diligence in case of breach of contracts
- Ensuring the smooth running of Customer Care on a daily basis
- Conducting monthly meetings with the Customer Care team and maintaining the highest standards for GharPar customer care
- Support HR in the recruitment of more beauticians and improving retention as well
Requirements:
- Essential Skills:
- Excellent communication and cross-group collaboration skills
- An entrepreneurial spirit with a can-do attitude
- Experience in trouble shooting, problem solving and handling high levels of stress
- Self-starter, project finisher and adaptable, congenial colleague
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