Process Improvement Expert
6 days ago
This role involves consulting with business areas to identify, define and document business needs, opportunities and objectives. You will develop strategies for achieving the desired vision and meeting best practices.
You will interact with stakeholders and senior management team members, supervise and conduct focus group sessions, and carry out process mapping, research, coordination, documentation, identification of process issues and their root causes.
You will provide analytical and business support to project initiatives, understand and interpret data collected, and present conclusions in charts, graphs or spreadsheets.
You will create AS-IS and TO-BE process maps using MS – Visio, and prepare and present timely updates on project plan, status, cycle and results.
Job RequirementsSkills:
- Analyzing data and presenting it in a meaningful way, understanding the sequence of workflows.
- Practical experience of process improvement/Business Process Re-engineering projects and Change Management.
- Excellent communication, research and report writing skills.
- Experience of using Microsoft Visio, Microsoft Project and Microsoft Excel.
- Ability to manage multiple activities and prioritize workload.
Qualification: A Master's degree or equivalent; in Computer Science, Information Systems Management, Statistics or related Business Degree is required. Preferably three to five years of experience in a similar role implementing business improvement solutions in a higher education or healthcare environment is desirable.
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