Customer Service and Sales Representative

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time

**Sales and Customer Support Representative**

This role involves handling client calls, resolving issues, and ensuring customer satisfaction. You will also be responsible for maintaining strong relationships with clients to achieve goals related to client satisfaction and first-call resolution.

Key Responsibilities:

  1. Promptly and professionally answer client calls.
  2. Understand client needs, provide information, investigate issues, and offer solutions.
  3. Maintain high standards of professionalism and customer service.
  4. Escalate unresolved issues to appropriate supervisors or departments.
  5. Focus on achieving goals related to client satisfaction and first-call resolution.

Requirements:

  1. A minimum of a high school diploma or equivalent.
  2. Previous experience in a call center or customer service role is preferred.
  3. Strong verbal and written communication skills.
  4. Attention to detail and analytical abilities.
  5. Ability to work effectively under pressure.
  6. Proficiency in computer operations and multitasking.

**Career Opportunities**

  • Competitive salaries based on performance.
  • Opportunities for career growth and advancement.
  • A positive and supportive work environment.

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