Customer Service Representative

2 days ago

Lahore, Punjab, Pakistan Zameen Full time

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Zameen.com is Pakistan's leading real estate portal and a pioneer in digitizing the property sector since 2006. As part of the Emerging Markets Property Group (EMPG), Zameen.com offers an expansive digital platform for property buying, selling, renting, and investing. With over 20 million property listings, 1.6 million registered members, and more than 15,000 real estate agencies onboard, Zameen.com has become the go-to destination for property solutions across Pakistan. Headquartered in Lahore and operating in all major cities, the company continues to transform real estate through technology, innovation, and a customer-centric approach.

Job Summary:

We are seeking a proactive and personable Customer Service Representative (CSR) to join our dynamic real estate team. The CSR will serve as the first point of contact for clients, handling inquiries, coordinating property visits, and supporting the sales and leasing process. This role requires excellent communication skills, attention to detail, and the ability to manage multiple client relationships efficiently.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and in-person.
  • Provide accurate information about available properties, sales procedures, and company services.
  • Coordinate and schedule property viewings with clients and agents.
  • Maintain and update client records and CRM database.
  • Follow up with leads and provide timely updates on property availability or process status.
  • Assist with document preparation and ensure all paperwork is complete and filed correctly.
  • Handle customer complaints and provide appropriate solutions in a timely manner.
  • Collaborate with sales agents, property managers, and marketing team to ensure client satisfaction.
  • Stay informed about real estate trends, property listings, and market conditions.

Requirements and Skills:

  • Associate's or bachelor's degree in business, communications, or related field preferred
  • Previous experience in customer service; experience in real estate is a plus.
  • Proficient in Microsoft Office and CRM software (e.g., Salesforce).
  • Strong communication, interpersonal, and organizational skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer-focused attitude with a professional demeanor.

Compensation:

  • Competitive salary and commission opportunities
  • Additional benefits include health insurance, mobile and travel allowance, and professional development opportunities.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service, Sales, and Business Development

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