Support Representative Professional

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time

About the Role

We are looking for a skilled and confident Customer Support Representative to join our team. As a CSR, you will be responsible for communicating with doctors' offices to obtain required medical documents and ensuring timely follow-ups.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to handle difficult conversations with patience and professionalism.

Key Responsibilities

  1. Explain documentation requirements to healthcare providers.
  2. Maintain a professional tone during conversations.
  3. Communicate with patients to explain situations and guide them to follow up with their doctors.
  4. Document call details and update internal systems.
  5. Collaborate with team members to ensure smooth workflow.

Essential Skills

  • Excellent English communication skills.
  • Previous experience in customer support or healthcare industry.
  • Strong interpersonal and persuasion skills.
  • Ability to handle difficult conversations.
  • Good computer and data entry skills.

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