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2 days ago
An exciting challenge awaits an experienced sales operations professional to join the Qatar Airways team in Karachi. As a Senior Sales Operations Agent, you will play a pivotal role in helping the sales team achieve assigned revenue targets by providing technical support.
Key responsibilities include providing five-star service to Qatar Airways internal and external customers, acting as product knowledge expert for trade support tasks, and assisting Sales Operations Agents with their queries and escalations.
- Support the sales team in achieving assigned revenue targets through technical assistance.
- Provide excellent customer service to Qatar Airways internal and external customers.
- Maintain and generate reports as required by the reporting Line Manager.
- Follow up with customers and trade partners on enquiries and requests.
Requirements:
- Fluent in English; secondary language desirable.
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
- Excellent relationship building and communication skills.
- Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes), and the travel industry in general.
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