Technical Account Manager Position

4 days ago


Model Town Tehsil, Pakistan Programmers Force Full time

We are looking for a talented Associate Product Support Engineer to join our team at Programmers Force. As a highly motivated individual, you will be responsible for replicating, understanding, and troubleshooting end-user technical/non-technical issues via email or live web chat.

Responsibilities:
  1. Replicate, understand, and troubleshoot end-user technical/non-technical issues via email or live web chat.
  2. Manage customer escalations in accordance with agreed SLAs and support agreements.
  3. Maintain a high level of customer engagement and satisfaction.
  4. Present complex technical information to a non-technical audience.
  5. Coordinate issue resolution efforts with other tech departments.

You will have the opportunity to work with a talented team of professionals who share your passion for technology and love working in a dynamic, fast-paced environment.



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