Technical Support and Services Director

3 days ago


Saddar Town, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time
Job Profile

We are looking for a highly motivated and experienced Technical Support and Services Director to join our team at Sybrid (Pvt) Ltd.

As a key member of our Contact Centre, you will be responsible for leading the delivery of exceptional technical support services, ensuring high-quality interactions with customers, and driving continuous improvement in response times and resolution rates.

You will oversee a team of Supervisors, Team Leaders, and Engineers, providing guidance, coaching, and development opportunities to help them excel in their roles.

In this senior leadership position, you will work closely with cross-functional teams to develop and implement strategic plans that enhance customer experiences and drive business growth.

This is an outstanding opportunity for a seasoned professional with a passion for delivering exceptional customer experiences to take on a leadership role and drive business success.

Key Accountabilities:
  • Develop and implement strategies to improve technical support services and drive business growth.
  • Lead performance management initiatives, including goal setting, feedback, and coaching.
  • Collaborate with cross-functional teams to design and deliver innovative solutions that enhance customer experiences.
  • Ensure seamless integration of technical support services with other business functions.


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