Debt Recovery Specialist

3 days ago

Multan, Punjab, Pakistan beBeeCollections Full time $60,000 - $80,000
About the Role
We are seeking a skilled Collections Specialist to join our team. This position involves recovering overdue invoices using analytical tools, precise communication strategies, and defined processes.

Key Responsibilities:
  • Monitor termed accounts and assess collection efforts.
  • Review customer credits, debits, payment history, and execute follow-ups as necessary.
  • Handle client inquiries and disputes regarding collections.
  • Collaborate with internal departments to resolve issues efficiently.
  • Generate reports tracking collections' performance and payment trends.
  • Analyze data to identify areas for improvement in collection strategies.
  • Maintain clear communication with clients to ensure understanding of payment terms and conditions.
  • Document all communications and collection efforts accurately.
  • Ensure compliance with internal policies and external regulations regarding collections.
  • Participate in regular audits and implement feedback for process improvements.

Requirements:
  • 2-4 years of experience in a customer-facing role related to collections.
  • Proven ability to work independently and adapt in a fast-paced environment.
  • Capable of working effectively with minimal supervision.
  • Takes ownership of tasks and responsibilities with a strong sense of accountability.
  • Detail-oriented with a natural inclination towards responsibility.
  • Quick learner with the ability to grasp new concepts swiftly.
  • Strong communication skills, both written and verbal.
  • High level of attention to detail.
  • Comfortable working under pressure and meeting strict deadlines.
  • Able to thrive in ambiguous situations, solve problems, and think independently.
  • Proficient in Excel and Google Sheets.
  • Demonstrates empathy towards customers.
  • Open to feedback, eager to learn, and committed to continuous improvement.
  • Capable of identifying larger issues and proposing improvements.
  • Resilient in handling workplace pressures, whether remote or office-based.

What We're Looking For:
  • Familiarity with Zuora/Salesforce/Collections software.
  • A Bachelor's degree (BA/BS), with a specialization in accounting or finance, is a plus.

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