
Customer Success Manager
13 hours ago
We are seeking a seasoned professional to lead our Claims and Customer Success teams at SPERTON - Where Great People Meet. As the Customer Success Manager, you will oversee the end-to-end user experience and claims processes, ensuring exceptional service delivery and operational efficiency.
Key Responsibilities:- Design, monitor, and improve customer journeys across all touchpoints.
- Collaborate with various departments (Sales, Operations, QA) to ensure a consistent and high-quality customer experience.
- Monitor customer feedback and satisfaction metrics, identifying areas for improvement and implementing corrective actions.
You will utilize customer data to analyze pain points and optimize the customer experience, manage the claims team, provide guidance and support to ensure efficient claims processing, develop policies and procedures to streamline claims processing and reduce turnaround times, and analyze claims data to identify trends, reduce risks, and improve efficiency.
To be successful in this role, you will need a strong background in claims management, process optimization, and customer experience, as well as excellent communication and interpersonal skills to effectively manage teams.
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