
IT Support Expert for Educational Institutions
5 days ago
We're looking for a talented Technical Support Analyst to join our team at Stellic. As a key member of our support organization, you'll be responsible for delivering exceptional customer experiences and driving innovation in education technology.
About the CompanyStellic is a rapidly growing organization that's committed to transforming the way students navigate their academic journey. Our platform empowers students to take control of their education, and we're seeking a skilled Technical Support Analyst to help us achieve our mission.
Your key responsibilities will include:
- Serving as a subject matter expert for customer support, providing guidance and training to junior support staff
- Managing a high-volume support ticket queue, prioritizing tasks and ensuring timely resolutions
- Collaborating with Technical Writers to develop comprehensive documentation and knowledge bases
- Monitoring customer feedback and sentiment analysis to inform process improvements
- Developing strong relationships with internal stakeholders, including Engineering and Product Management teams
To succeed in this role, you'll need:
- A strong background in customer service (2+ years preferred)
- Experience working in education technology or related fields
- Excellent communication and problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Strong analytical and critical thinking skills
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