
Remote Maintenance Assistant
1 day ago
A highly organized and detail-oriented individual is required to coordinate maintenance activities remotely. This involves managing work orders, communicating with tenants, and coordinating with vendors. The ideal candidate will have excellent communication skills, critical thinking, and problem-solving abilities, as well as experience with property management software.
Key Responsibilities:
1. Work Order Management: Review and process incoming maintenance work orders submitted by tenants via AppFolio. Analyze and interpret vague or unclear work order descriptions using critical thinking skills to identify the actual issue.
2. Tenant Communication: Communicate professionally with tenants to clarify maintenance requests when descriptions are unclear. Exhibit excellent spoken English skills to ensure seamless interactions.
3. Utility Coordination: Manage utility accounts for properties, ensuring utilities are turned off at vacant properties and turned on when occupied. Coordinate with utility companies to resolve any issues and pay utility bills in a timely manner to avoid service interruptions.
4. Collaboration and Teamwork: Work closely with the property management team, vendors, and other virtual assistants to ensure tasks are completed efficiently. Foster a positive and supportive team environment.
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