Freestyle Solutions Technical Support Expert

9 hours ago


Islamabad, Islamabad, Pakistan Contour Software Full time
Discover a Career That Matters at Contour Software
We strive to create a positive and engaging work environment that supports the well-being of our employees. As a Technical Support Representative, you will have the opportunity to make a meaningful impact on our customers' experiences while developing your skills and expertise.

Key Responsibilities:
  • Actively participate in meetings and training sessions to continuously improve skills and knowledge.
  • Contribute to the knowledge base by documenting solutions and best practices.
  • Stay updated on emerging technologies and company products to enhance support capabilities.

Requirements:
To excel in this role, you should possess the following skills and qualifications:
  • Four or more years of experience in customer-facing technical support roles.
  • Hands-on experience with eCommerce platforms, Warehouse Management Systems (WMS), or Enterprise Resource Planning (ERP) systems is an advantage.
  • Strong conflict resolution skills to handle customer issues effectively.
  • Proven ability to meet service volume and quality quotas.


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