Network Operations Specialist
3 days ago
Welcome to a world of innovative technology where dreams are made. Our team is responsible for monitoring and supporting our global network and infrastructure platforms.
We're seeking a skilled individual to join our unified technical operations team as a Network Operations Specialist. In this role, you will be part of a dynamic team that provides monitoring and support to all our technical infrastructure.
Your key responsibilities will include:
- Monitoring our production network and platforms in real-time using systems such as Pager Duty, SolarWinds, Service Now, etc.
- Resolving issues at the frontline or escalating to Tier 2/3 engineers and 3rd party providers.
- Writing outage notifications and managing tickets in ServiceNow, following our Incident Management process.
- Maintaining Knowledge Base(s) and writing processes to help and aid others in the future.
To succeed in this role, you will need:
- A minimum of 1 year's experience providing administrative, troubleshooting, and technical support in a technology department.
- Experience working with Active Directory.
- Experience using ServiceNow, PagerDuty, or another similar Service Management tool.
- Basic knowledge of Networking, Linux, and/or Virtualization.
We offer a competitive package including:
- Flexible working arrangements to suit your needs.
- The opportunity to work on challenging projects and develop your skills.
- A collaborative and dynamic work environment.
We operate based on core values that guide everything we do. You can find out more about these values and how they impact our work at our website.
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