Network Support Specialist

9 hours ago

Hyderabad City Taluka, Pakistan beBee Careers Full time
Job Title: Network Support Specialist

Overview:
As a seasoned Network Support Specialist, you will be responsible for providing top-notch technical service and support to our customers. Your expertise will be crucial in troubleshooting and resolving complex problems to ensure the stability and optimization of customer networks.

About the Role:
This is an exciting opportunity to join our team as a Support Engineer, where you will work collaboratively with various stakeholders, including customer technical staff, operation managers, and other groups within the Service Delivery organization. You will be expected to configure and integrate different nodes and solutions in new and live customer networks, ensuring seamless delivery of services.

Main Responsibilities:
- Handle customer issues as dedicated support, 24x7 based on roster
- Lead and resolve technical issues and conduct Root Cause Analysis
- Knowledge Management
- Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
- Drive CSR review meetings with SDM
- Perform preventive maintenance.

Requirements:
- Education: bachelor's degree in engineering
- Min years of experience: 5+ Years of experience
- Domain experience:
- CS Core domain resource with hands-on experience of CS Core domains:
- CSCF, MTAS, SBG/BGF
- MSC-S, M-MGW, STP/IP-STP
- UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
- Mobile Call flows and Protocols understanding.
- MAP, SCCP, SIP, Diameter and LDAP protocols handling
- Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
- MOP preparation with impact analysis and execution.
- Understanding of Cloud/Virtualization concepts and VNF/CNF Management
- Team Collaboration

What We Offer:
- The chance to use your skills and imagination to push the boundaries of what's possible
- Opportunities for professional growth and development in a dynamic environment
- Collaborative and diverse team that values innovation and creativity
- Encouragement of work-life balance and flexible working arrangements

How to Apply:
Click here to find all you need to know about what our typical hiring process looks like.

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