Digital Transformation Expert

1 week ago


Lahore, Punjab, Pakistan Cloudelligent Full time

Job Overview

We're seeking a Digital Transformation Expert to join our team at Cloudelligent. As a key member of our digital adoption initiatives, you'll drive user enablement and maximize the ROI of technology investments.

About the Role

In this position, you'll lead the strategy and execution of digital adoption programs, leveraging tools like WalkMe, Pendo, or Userpilot to create in-app guidance, interactive walkthroughs, and contextual support that empower users and remove friction from their digital experience.

Your primary responsibility will be to ensure that both employees and customers can successfully integrate new tools into their workflows, accelerating adoption, improving performance, and reducing barriers to success.

Key Responsibilities

  • Develop and implement digital adoption programs that ensure users—internal and external—fully adopt and utilize our technology solutions.
  • Create training materials via DAPs (e.g., WalkMe, Pendo, Userpilot), e-learning platforms, in-person workshops, and other enablement channels.
  • Monitor and measure the success of adoption programs using key metrics, platform usage, and health checks.
  • Collaborate with Product, Support, HR, and IT to align adoption strategies with broader organizational goals and ensure a seamless user journey.

Requirements

  1. 5+ years in a digital adoption, change management, user enablement, or training-focused role.
  2. Proficiency in digital adoption platforms such as WalkMe, Pendo, Userpilot, or similar tools.
  3. Strong project management skills, with the ability to develop roadmaps and execute cross-functional initiatives.


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