Service Quality Expert

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

The role of Assistant Manager - Service Quality requires a professional with strong analytical and communication skills to focus on service quality through the introduction of dedicated resources to implement SQ standards and monitor SQ benchmarks / IQMs. The successful candidate will conduct Customer surveys, spot checks, mystery shopping and trainings, review front and back-end processes to improve TAT, productivity and service quality for both external and internal customers.

Key Responsibilities
  • Implement SQ standards and monitor SQ benchmarks / IQMs
  • Conduct Customer surveys, spot checks, mystery shopping and trainings
  • Review front and back-end processes to improve TAT, productivity and service quality


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