
Technical Support Specialist
2 weeks ago
Help Desk Support Specialist
We are seeking a highly skilled Help Desk Support Specialist to join our team. The ideal candidate will possess excellent technical knowledge, strong communication skills, and the ability to provide exceptional customer service.
Job RequirementsTechnical Skills:
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- Minimum 1-2 years experience.
- Strong understanding of network protocols, internet connectivity, and troubleshooting techniques.
Soft Skills:
- Excellent customer service and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Strong communication and teamwork skills.
Responsibilities:
- Provide technical support and assistance to customers via phone, email, or in-person.
- Troubleshoot and resolve technical issues related to internet connectivity and services.
- Collaborate with internal teams to identify and resolve underlying technical issues.
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