
Excellence in Service Delivery
2 days ago
In this critical role as Quality Assurance Director, you will play a pivotal part in driving excellence in service quality and standards. Your responsibility will include overseeing operations and problem-solving of a team to meet required service quality and standards for local and international campaigns. Experience in quality systems management, QA administration, QA engineering, and QA audit is essential for this position.
Main Responsibilities- Driving Service Quality Improvement
- Developing and Implementing Quality Management Systems
- Liaising with Operations Managers to Ensure Efficient Operations
- Providing Comprehensive Reporting and Analysis
- Leading the QA Team to Achieve Exceptional Results
The ideal candidate must possess more than 10 years of executive quality experience, including experience in quality systems management, QA administration, QA engineering, and QA audit. Inspection and test experience within the BPO industry is required. A Bachelor's Degree or a Master's Degree in any field is also a requirement.
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Service Delivery Leader
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Service Delivery Manager
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Service Delivery Specialist
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