Service Delivery Director

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a highly motivated and experienced Customer Support Manager to join our team. As a key member of our customer support department, you will be responsible for providing exceptional customer service to our clients.

Your primary responsibility will be to develop and implement effective customer service strategies, including developing policies and procedures, managing customer expectations, and handling complex inquiries and complaints.

You will also be responsible for analyzing key management information to identify areas for improvement in customer service delivery and making recommendations for changes.

In addition to these responsibilities, you will also play a key role in recruiting, training, and conducting performance reviews of new team members to ensure they are equipped to provide excellent customer support.

Responsibilities
  • Develop and implement effective customer service strategies
  • Manage customer expectations and handle complex inquiries and complaints
  • Analyze key management information to improve customer service delivery
  • Recruit, train, and conduct performance reviews of new team members

We are looking for a results-oriented professional with 2-4 years of managerial experience in a dynamic environment and a high level of conversational English.



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