Customer Support Ambassador

1 day ago

Karachi, Sindh, Pakistan beBeeSupport Full time 500,000 - 750,000

Job Title: Social Media Customer Support Executive

The incumbent will be responsible for delivering timely, empathetic and accurate customer support across social media platforms. The goal is to ensure a positive and consistent brand experience.

Key Responsibilities
  • Monitor and respond promptly to customer queries, comments and complaints across social media platforms including Instagram, Facebook, LinkedIn and YouTube.
  • Maintain a professional, empathetic and brand-aligned tone in all interactions.
  • Provide accurate and helpful information regarding products, services, orders and company policies.
  • Escalate complex, unresolved or sensitive issues to the relevant teams.
  • Track and log customer queries.
  • Identify and categorize common customer concerns to support process improvements.
  • Collaborate with marketing, operations and customer service teams to resolve issues effectively.
  • Monitor daily engagement and customer sentiment to inform team strategies.
  • Report on recurring issues, customer feedback and platform-specific trends.

Required Qualifications

  • Bachelor's Degree

Preferred Experience

  • 0–2 years of experience in customer service, preferably in a digital or social media environment

Desired Skills

  • Excellent written communication skills in English
  • Strong understanding of major social media platforms
  • Ability to remain calm and professional in challenging situations
  • Basic knowledge of customer service tools and CRM systems is a plus
  • Willingness to work flexible hours, including weekends or holidays if needed
  • Clear, empathetic and brand-aligned messaging
  • Ability to resolve or escalate issues efficiently
  • Patient, solution-oriented approach to support

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